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항공운송업을 이해하고, 공항과 운항준비, 항공여객운송서비스와 같은 항공경영을 이해할 수 있다.

CHAPTER 01 _ 항공운송업의 이해 9
제1절 항공운송업의 발달 ······································································· 11
제2절 항공운송업의 종류 ······································································· 16
제3절 항공운송업의 환경변화 ································································ 19
CHAPTER 02 _ 항공기와 운항개요 25
제1절 항공기의 정의 ············································································· 27
제2절 항공기의 발전사 ·········································································· 28
제3절 항공기의 분류 및 구조 ································································ 33
제4절 항공기 비행원리 ·········································································· 47
제5절 항공기 운항개요 ·········································································· 50
제6절 탑승승무원 ··················································································· 55
CHAPTER 03 _ 공항과 운항준비 59
제1절 공항 ····························································································· 61
제2절 공항업무 ······················································································ 67
제3절 항공기 운항준비 ·········································································· 69
CHAPTER 04 _ 항공화물운송서비스 77
제1절 항공화물의 발달과 특성 ······························································ 79
제2절 항공화물운송서비스와 판매 ·························································· 82
CHAPTER 05 _ 항공여객운송서비스 89
제1절 예약서비스 ··················································································· 91
제2절 발권서비스 ················································································· 102
제3절 운송서비스 ················································································· 118
제4절 수하물서비스 ············································································· 135
제5절 운송제한승객서비스 ··································································· 144
CHAPTER 06 _ 항공객실서비스 149
제1절 객실승무원 근무기준 ·································································· 151
제2절 객실서비스 ················································································· 159
제3절 국제선 비행업무 ········································································ 168
제4절 객실업무 ···················································································· 173
제5절 비행 중 승객 협조사항 ······························································ 189
CHAPTER 07 _ 운항통제와 안전관리 193
제1절 운항통제 ···················································································· 195
제2절 안전관리 ···················································································· 198
CHAPTER 08 _ 항공법 및 국제항공질서 201
제1절 항공법 ······················································································· 203
제2절 국제항공의 질서 ········································································ 205
제3절 국제항공기구 ············································································· 210
Appendix _ 부록 213
주요 항공용어 및 약어 ············································································· 215
국제민간항공기구의 음성알파벳 ······························································· 229
각 도시 및 공항 Code ············································································ 229
주요 항공사Code ······················································································ 233
참고문헌 234