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Dealing with difficult people
- 자료유형
- 전자책
- n952470778
- ISBN
- 9780749475604 (electronic bk.)
- ISBN
- 0749475609 (electronic bk.)
- ISBN
- 9780749475598 (pbk.)
- ISBN
- 0749475595
- ISBN
- 9780749475598
- 미국회청구기호
- HF5548.8
- DDC
- 650.1/3-23
- 소장사항
-
MAIN
- 저자명
- Lilley, Roy C.
- 서명/저자
- Dealing with difficult people / Roy Lilley
- 판사항
- Third edition.
- 형태사항
- 1 online resource.
- 총서명
- Creating success
- 서지주기
- Includes bibliographical references.
- 내용주기
- 완전내용About this book; 1 A short course in human relations; Difficult, who me?; 2 The seven classic difficult types (or how to sound like an expert in the time it takes to drink a cup of coffee); Recognize anyone?; First, the diagnosis; 3 A fast-track guide to conflict and how to handle it; What conflict is; 4 Dealing with bosses who drive you barmy; Mr Angry; Never let them see you sweat; 5 Colleagues to throttle; Competition crazy; Rivals, antagonists and getting personal; It's always the quiet ones; 6 Staff to strangle; Independent or stubborn?; When the big hand gets to 12
- 내용주기
- 완전내용Good bosses don't pry -- but they should tryWaving or drowning; Finding out how good a boss you've been; Seriously difficult members of staff; 7 Massaging the egoist; If the difficulty is an egomaniac boss; If the difficulty is an egoist working for you; The egomaniac colleague; Knocking the know-all; 8 Handling aggressive people without getting thumped on the nose; If an aggressive manager is trying to dump on your ideas; If you're landed with a project that will never fly; If you're being stabbed in the back; 9 Putting a bomb under the lazy ones
- 내용주기
- 완전내용Clock-watchers, rule-bookers and not invented hereIf you are held back by an idle colleague; A boss who loiters; How you eat an elephant; The criminally lazy; 10 Beating the bullies at their own game; The decibel dictator; When you can't do anything right; When all else fails; The firework colleague; 11 Moaners, groaners and critics; Cold water torture; Try building alliances, coalitions and connections; Words you don't want to hear; When critics turn the gun on themselves; 12 Perfectionists can be a pain; What turns on a perfectionist; Rules are rules; The perfectionist boss
- 내용주기
- 완전내용13 Manipulating the manipulatorsIf you're being lined up to take the blame; Let's do a deal; If you're easily flattered; If you're flattered by your staff; 14 Shifting the stubborn; When the customer knows best; 15 Morale, attitude and how was it for you?; If you're sick of the sick; Everyone having a sickie; Cliques, circles and witches' covens; 16 Fault-finders and nit-pickers; If you have a nit-picker for a boss; Nit-picking colleagues; 17 Gossip: a bush fire you can do without; The answer to gossip problems; Prevention is better than cure; 18 The customer is always right -- really?
- 내용주기
- 완전내용Dealing with difficult customersYou want it when?; Avoiding trouble; The really, really, really, really difficult customer; Remind them how good you are; The screamer; Screaming about service; If a member of your staff blows a gasket; When the screamer is the boss; What's winding them up?; Dealing with very rude people without being very rude; Disguised rudeness; 19 Complaints: we love them; Six steps to success; 20 e-difficult@yourplace; 21 Social networking; A word to the wise; Cyberbullying -- what is it?; Poor management; It's just too easy
- 초록/해제
- 요약 :Will help you navigate the bullies, nit-pickers and complainers who drive you mad at work. With example dialogue, techniques and tips, it will help you avoid horrible situations and keep your cool.
- 일반주제명
- Psychology, Industrial
- 일반주제명
- Interpersonal conflict
- 일반주제명
- Problem employees
- 일반주제명
- Interpersonal conflict.
- 일반주제명
- Problem employees.
- 일반주제명
- Psychology, Industrial.
- 기타형태저록
- Print versionLilley, Roy C.. Dealing with difficult people Third edition. London ; Philadelphia : Kogan Page, 2016 9780749475598 (DLC) 2016021009
- 통일총서명
- Creating success.
- 전자적 위치 및 접속
- 링크정보보기
- Control Number
- yscl:140898
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